How do I apply for help in the home?
Get in touch with WIJeindhoven. You can discuss with a WIJeindhoven staff member what the options are. He or she will determine whether you are entitled to help in the home, based on the Social Support Act (Wmo). This depends on your health and living situation. If the generalist feels you need help in the home, you can choose a home help provider and start the process.
The home help provider will get in touch with you to make an appointment for an interview. It's useful to have someone else present at that interview, someone you trust who is well-acquainted with your circumstances. That might be a family member or a close friend. You can also engage the services of an independent client support official, at no charge. They will assist you with the interview. For more information, go to the page about independent client support.
You and the home help provider will agree what is needed to keep your house clean: which tasks will be carried out, in which rooms and spaces, by whom and how often. The home help provider makes a note of all this in a support plan. Once you have signed this plan, the provider will send it to the municipality.
The municipality checks whether the agreement complies with the regulations. Once the municipality has approved the support plan, you will receive a letter (assessment) informing you of the period for which you are to receive help in the home. They will enclose the support plan with the assessment.
How do I make changes to my help in the home?
Do you wish to change the kind of work being done, or do you want a different person to do that work in the home? Get in touch with the home help provider.
Do you wish to change the home help provider? If you're dissatisfied with the way the work is being done, first get in touch with the home help organisation, so that they can offer a solution. This doesn't have the desired effect, and you wish to change the home help provider? Get in touch with the generalist at WIJeindhoven. When you switch to another provider, you set up a new support plan with the new provider. The agreements with the previous home provider then expire.
Who chooses the care provider?
You can choose your care provider yourself. You can ask the staff member at WIJeindhoven for help, if you prefer. Below there is a list of the various care providers.
Care providers for help in home, through Care in Kind ('Zorg in Natura')
- Fideel Thuiszorg
- Thuiszorg de Sleutel
- Thuiszorg Matilda Nederland BV
- Thuiszorg Olympia
- Thuiszorg Sint Maarten
- Stichting Sint Annaklooster
- Actief Zorg
- Aygan Zorg
- Stichting Azorg
- Zorgmed BV
- Poetszorg, poetsen met een praatje
What can I expect from the care provider?
The care provider helps you with domestic chores. This covers the cleaning of rooms you use regularly, and chores that must be done regularly. You will have to find another solution for any work that only needs to be done now and then. This might be laundering curtains, cleaning out cupboards or cleaning the hobby room.
If you are unable to do your own laundry, the home help provider can help with that. They won't, however, do ironing, so you'll have to find another solution for that.
How do I organise occasional cleaning tasks?
You have to organise help with occasional cleaning tasks yourself. No luck organising that through your own network? Your home help organisation can usually carry out such tasks for you, but you'll pay a private fee. These costs will not be reimbursed.
Why does the home help provider define the nature of the help in the home?
We offer tailored care to residents who need it, that goes without saying. However, the costs of care are extremely high, and together we have to make sure that the people who really need it can receive care now, and in the future. That's why it's necessary to look critically at the way in which the money is spent. The care provider is closer to the resident, is better able to see what's needed and knows how to organise the help most efficiently.
I'm not satisfied with the help in the home. What can I do?
If you're not satisfied, it's important that you take action. First discuss matters with the staff member providing the help. That's not possible, or hasn't worked? Get in touch with the care provider. If that still doesn't resolve matters, lodge a complaint with the care provider. You´re not satisfied with the result of the complaint? Get in touch with WIJeindhoven.
Hoe werkt de kwaliteitscontrole eigenlijk?
- De controleur van Zorg-Lokaal maakt een afspraak en komt je thuis bezoeken. De controleur heeft een pasje om zich bekend te maken. Natuurlijk mag jouw mantelzorger, ondersteuner of iemand uit je nabije omgeving aanwezig zijn.
- Leg het ondersteuningsplan klaar voor het bezoek van de controleur.
Dit plan heb je in het begin samen met de thuishulpaanbieder gemaakt.
- De controleur vraagt of je wel of niet tevreden bent. Je antwoord wordt digitaal vastgelegd in een rapport. De controleur doet dit op een tablet. Er worden geen foto's genomen.
- Daarna loopt de controleur samen met jou door het huis. De controleur beoordeelt of de huishoudelijke ondersteuning wordt uitgevoerd zoals afgesproken in het ondersteuningsplan.
- De controleur vertelt direct persoonlijk wat het oordeel is. Daarop kun je reageren en deze reactie wordt ook digitaal vastgelegd in het rapport voor de gemeente Eindhoven.
Wat gebeurt er met de gegevens in het rapport van de controleur?
Als de controleur de kwaliteit van de huishoudelijke ondersteuning als onvoldoende beoordeelt dan wordt dit aan de gemeente gerapporteerd. Wij nemen dan contact op met de thuishulpaanbieder zodat deze de afgesproken huishoudelijke hulp wel gaat verlenen.
I’ve been told I am eligible for only 2 hours of help each week, is that correct?
In principle, you are eligible for the help you need to keep your house clean. The amount of time is dependent on your particular situation. If your circumstances are such that you need extra domestic help to keep your house clean (if you have an assistance dog, for example) you can discuss this with your domestic help provider. The extra help can then be organised. Your personal circumstances may also result in your hours of help being reduced. That, too, is a question of tailoring.
My care provider indicates that I will not receive help during the holiday. Is this allowed?
The care provider must provide a clean house. If no help or less help is offered for a short period of time, then this is not considered instant pollution of your home. The care provider may therefore skip a number of weeks during the holiday period, unless off course this is not possible due to the personal situation. The care provider can, if necessary after a holiday period, catch up on overdue cleaning. If you find it important that certain tasks are still carried out during the holidays, you might want to ask a family member or acquaintance.
Will the costs of help in the home be reimbursed?
Do I pay a personal contribution towards help in the home?
You will never pay more than 17.50 euros.
Do you have a joint household (only in Dutch)? And is one member of that household younger than retirement age? In that case, you do not have to pay a personal contribution for Wmo help and support in 2019.