I have to follow citizenship education. How do I do that?
If you are obliged to follow citizenship education, you will receive a letter from the DUO organisation (Organisation and Implementation of Education Agency). The letter will tell you which exams you have to pass and where you can take lessons. You’ll find information in a number of languages at www.inburgeren.nl. For example about which exams you have to pass and how you can borrow the money needed to pay for the exams. And about how you can apply for an extension if you need more time to complete the procedure.
You can see which schools in Eindhoven offer citizenship lessons and how good they are (star rating) at www.ikwilinburgeren.nl.This will help you decide where you want to take lessons. Do you have any complaints about the school at which you are taking citizenship lessons? Please send an e-mail to firstname.lastname@example.org.
If you fail your citizenship exam, you will be unable to obtain a residence permit for an unlimited period or apply for a Dutch passport.
What is the declaration of participation?
In order to officially achieve citizenship, you must sign a declaration of participation. You do this after you have taken a number of mandatory workshops. The municipality will invite you to do so. You may already have received a letter about this from DUO. In that case, the letter from the municipality will follow later. The workshops are given in various languages. We try to make sure you can take a workshop in a language you speak well. We also make sure that everyone can take the workshops within 1 year.
I would like to learn Dutch, where can I do that?
There are a number of places where you can learn Dutch in Eindhoven.
If you have any questions about language, you can also go to het DigiTaalPunt (only in Dutch). This is a network of almost all the places in the city offering language lessons. They can also help you there to find the most suitable place for you to learn the language.
I have a residence permit, where do I go to find information?
Are you a refugee with a residence permit and were you unable to prepare for your arrival in the Netherlands? Eindhoven Municipality will allocate you a home.
Help with living in Eindhoven (social support)
The organisation VluchtelingenWerk offers assistance (social support). This might be help with financial matters, such as paying the rent on your home. In Eindhoven, VluchtelingenWerk will also help you for the first 9 months with any questions you might have about accommodation, applying for citizenship or health insurance and finding a family doctor. This will help you learn how to organise things like this yourself later, and how to build a good network in the city.
VluchtelingenWerk will contact you for a first interview. You will find more information at their website: vluchtelingenwerk.nl.
If you have any questions about your residence permit or other matters, you can go to one of the open consulting times at VluchtelingenWerk:
- on Mondays from 1 p.m. to 3.30 p.m.
- on Thursdays from 9.30 a.m. to 12 p.m. (for refugees).
Looking for work
You're probably currently receiving benefits from the municipality. There are rules attached to these benefits, one of which is that you must look for work. We're happy to help you look for work or expand your skills. We're also happy to exchange ideas with you about possible training opportunities. You can register with our work project by sending an email to email@example.com. Mention in the email that you're eager to work. We'll invite you to come for a chat.
I am a resident of the European Union (EU). Where can I find more information?
EU residents are free to travel within the European Union. As an EU migrant, you are not obliged to take a citizenship exam.
If you come from the European Union and want to work and live in the Netherlands, the brochure on government.nl in different languages will give you a brief description of all the necessary actions you must take after your arrival. From registering with the municipality where you live, your rights and obligations as an employee or self-employed person, to the rules and customs of living in the Netherlands.
I am a regular migrant/family migrant, where can I find more information?
As a regular or family migrant, you will have been able to prepare for your arrival in the Netherlands. However, you may still have some questions about residence, work or other matters which have not been answered on this website.
Make an appointment with Vreemdelingen Informatie Punt (VIP) (foreign nationals information point). Phone +316 1264 6027 or send an email to firstname.lastname@example.org.
Where can I find information about living in Eindhoven?
You'll find a lot of general information (for non-Dutch speakers) at the Holland Expat Center website.
Moving house in Eindhoven
If you want to move house in Eindhoven, you’ll have to organise things yourself. You could search for a home through Wooniezie (www.wooniezie.nl only in Dutch) or register with a housing association. However, the waiting time for a home is often very long, generally several years.
To travel by bus or train (public transport), you will need an OV chip card. You'll find more information at www.ovchipkaart.nl. You'd like to know what time your bus leaves and where the bus-stop is? Go to www.hermes.nl (for Eindhoven and surrounding area, only in Dutch) or 9292.nl (for the whole of the Netherlands). For train travel information, go to www.ns.nl.
Sports, culture and other activities
Many organisations in Eindhoven plan events for residents, whether sports, culture or neighbourhood events. If you'd like to know what's going on in Eindhoven, go to thisiseindhoven.com or eindhovensport.nl. There's also a lot of information to be found at Steunwijzer (only in Dutch).
If you're having any health problems, first visit your family doctor, who will be able to advise you and decide which medication you might need. The family doctor may also refer you to a hospital specialist if this is necessary. In general, your family doctor is available during office hours.
You have no residence permit and you need medical help? Contact the Vluchtelingen in de Knel (Refugees in Trouble) organisation by phoning 040 - 256 9517.
Accident and emergency or urgent medical help
Do you need urgent medical help outside office hours? Phone the urgent medical help centre at 0900 - 8861 (10 euro cents per minute).
In the case of a life or death situation, phone the emergency number 112. This is only for emergency help from police, fire brigade or ambulance.
More information about healthcare
- You'll find all sorts of information about healthcare at the GGD Brabant-Zuidoost (www.ggdbzo.nl only in Dutch) website.
- Read about healthcare insurance and how to choose the one that best suits you at www.pharos.nl.
- There’s useful information about parenting and growing up in the Netherlands to be found at www.facebook.com/OpgroeienInNederland.
- There’s also a Facebook page about healthcare, especially for Syrian residents at (www.facebook.com/syriersgezond) and for Eritrean residents at (www.facebook.com/eritreeersgezond).
How is Eindhoven preparing for the new Civic Integration Act?
The new Civic Integration Act will take effect on 1 July 2021. The aim of this Act is that all newcomers with an integration obligation learn to speak and write Dutch as quickly as possible at the highest possible level for them. The aim is also that they get work - preferably paid - as quickly as possible, so that they can participate fully in the Netherlands.
There is a newsletter in which we inform partners, stakeholders and interested parties about developments and how we prepare for the new law.