Public space report

Download the BuitenBeter app

Step by step

  1. You can report a public space issue by phone on 14 040, by way of the BuitenBeter app, or on our website.
  2. We will then deal with your report.

Is there a defect street light? Is one of the paving stones loose? Have you seen a bicycle wreck somewhere? Do you wish to comment on the maintenance of green on your street or on a play park in your neighbourhood? Report such public space issues.

A public space report can be made in one of the following ways:

  1. Use the BuitenBeter app. You can download the app from your App Store/Google Play or from the website buitenbeter.nl;
  2. Use the report form on our website;
  3. Phone us at 14 040.

Furthermore, you can get in touch directly with Stadstoezicht (City Surveillance) for many kinds of report. They can also be reached outside office hours. You can find more information about this below.

Can I enclose documentary evidence with my report?

Yes, certainly. If you report an issue through the BuitenBeter app, you have the option of sending a photo or location too. If you use the form on our website, you can send an attachment with it.

I have a question about my report

In that case, you should phone us on 14 040. Did you make your report using the online form? If so, you will have received confirmation of our receipt of it. That confirmation contains a report number. It's useful to keep this report number handy when you get in touch with us.

How do I get in touch with Stadstoezicht?

You can get in touch with Stadstoezicht in any of the following ways:

 

  • By Phone
    • during office hours: 14040
    • outside office hours: 0900-8844


They can be reached on the following days and at the following times:

  • Monday through Thursday from 7 a.m. to 9.30 p.m.
  • Fridays from 7 a.m. to 11 p.m.
  • Saturdays from 8.30 a.m. to 11 p.m.
  • Sundays from 8.30 a.m. to 9.30 p.m.
     

You can report complaints about problems in your neighbourhood to the people at Stadstoezicht. Many Stadstoezicht staff members are authorised to issue fines. This might be for unleashed dogs, not clearing up dog waste, cars parked wrongly or for too long, waste containers left on the pavement for too long, vandalism etc.