What can I use the City Pass for?
There are various uses for the City Pass:
- to gain access to the waste recycling point (residents of 18 years or older)
- to gain access to the underground refuse containers (residents of 16 years or older)
For more information about refuse, go to cure-afvalbeheer.nl.
You can use the City Pass as a parking pass for your car (for more information, go to stadsparkeren.nl)
Will my City Pass be replaced?
We will replace all city passes that are in circulation. This is necessary to protect your privacy. Older cards contain information that is not necessary for the use of your city card, such as the date of birth and the Citizen Service Number (BSN). This information is printed on the card or on the chip in the card. This is no longer allowed due to the General Data Protection Regulation (GDPR). Only the initials and surname of the card holder are printed on the cards that have been issued since June 2019.
All city passes must be replaced in the course of 2021. That is an extensive operation that takes time.
What exactly is going to change?
For access to the underground waste containers and the recycling centers, you can use the current city pass until the course of 2021. You will then receive an environmental pass. From next year, the city pass for swimming will be replaced by a sports pass. You'll receive the sports pass at the front desk of the swimming pools. You can use the Stadsparkeren app for parking in the future.
How do I apply for a new City Pass?
If it has been lost or stolen, you can apply for a new City Pass. You may also apply for the City Pass on behalf of your children, if they still live at your address, and for your partner if you are married or registered partners.
If you had products on your old pass (such as a bulk pass for swimming pools or city parking) these will also be available on the new pass.
Apply online using DigiD
- Complete the online application form (only in Dutch). First log in with your DigiD.
- You can pay directly online.
Apply at the counter
- Make an appointment online.
- Bring with you an identity document, or a photocopy of it, for the persons you are requesting a City Pass for.
- Pay for the pass or passes by direct debit card (preferable) or in cash.
The pass will be sent to your home address in 3 to 5 working days
How much does a City Pass cost?
A new pass costs:
- € 5,00 if you apply using your DigiD code.
- € 8,00 if you apply at the counter.
The City Pass is free to newborn babies and new residents of Eindhoven. And if you previously lived in Eindhoven, you can still use your old City Pass. You no longer have the old pass? Apply for a new one.
Can I get a temporary pass for the underground containers?
Yes, certainly, if you have a house in Eindhoven for less than 4 months and you are not registered here. Such a pass is not issued automatically, you must apply to Cure for it.
To do so, you will need:
- A letter or e-mail from the owner of the house, stating that he pays, or is willing to pay, waste collection charges.
- The number of people living in the house.
- The date they moved into the house.
Once you have gathered all the requirements together, you can phone Cure: 040 - 250 0130.
The temporary pass is not valid for use at the waste recycling point.
My City Pass hasn't arrived. What should I do?
What you should do, in the event you haven't received a City Pass, depends on the circumstances:
I'm new to Eindhoven (birth or new resident)
Has it been more than 10 days since you notified the Municipality of Eindhoven of the birth or relocation to the city, and you still haven't received your pass? Please phone us at 14 040 or get in touch through the contact form. We will check the information and make sure that a City Pass is sent to your home address.
I lived in Eindhoven previously
Then you won't be issued a new City Pass. You can still use the old one. You no longer have the old pass? Apply for a new one. Have you lived in Eindhoven for longer than one month and a City Pass has been processed in our systems? In this situation too, apply for a new one.
I've ordered a replacement City Pass
Have you applied, and paid, for a new City Pass but not received it? Please notify us by e-mail within 1 month and we will send you a new pass free of charge. Send the e-mail to email@example.com. Give your name, your address and attach proof of payment of the City Pass.
My City Pass isn't working. What should I do?
If your City Pass isn't working for one of the products you have loaded, get in touch with the supplier (Ir. Ottenbad, Tongelreep, Stadsparkeren or Cure). They will be able to solve the problem, generally by reactivating your pass for that particular product. If, after that, your pass still doesn't work, it's probably defect. In that case, apply for a new one.