I've lost my keys. What should I do?
Keys which have been lost or found are mentioned on the verlorenofgevonden.nl website. We keep the keys at the Lost and Found Office. The address of the Lost and Found office is Vestdijk 147, Eindhoven. The office is open every working day from 9 a.m. to 3.30 p.m., and no appointment is necessary.
My passport, identity card or driving licence has been lost or stolen. What should I do?
Your passport, identity card or driving licence has been lost or stolen? Report this to us. There are two ways of doing that:
- Online using DigiD
- At the appropriate counter at Residents' Plaza.
To report the loss or theft online, log in with your DigiD and complete the form. You will receive an e-mail confirming receipt of your report.
We record the loss or theft in order to prevent fraud and misuse. The validity of the travel document expires from the moment the loss or theft is registered. The registration takes place on the first working day following the reporting of the loss or theft.
If you have reported three or more identity documents (passport or identity card) lost or stolen within 5 years, it may take longer before you are issued with a new identity document, and it is not possible to request urgency.
Loss or theft of a passport abroad
If your passport has been lost or stolen abroad, report it as quickly as possible to the local police. Immediately after that, request a new passport or temporary travel document from the Dutch embassy or consulate, so you can travel back to the Netherlands.
Once back in Eindhoven, you hand in the temporary pass or emergency document to us at the same time as you apply for a new identity document. You will also receive written confirmation of the loss or theft of your old identity document.
Loss or theft of a foreign passport
If your foreign passport has been lost or stolen, report this to the police, also if it concerns a passport from Curaçao, St. Maarten, Aruba, Bonaire, Sint Eustatius or Saba (BES countries, formerly the Dutch Antilles).
You may not use a passport which is recovered after it has been reported missing. Have you found your passport? Please hand it in to us. We are required to destroy any travel documents recovered.
I've lost my City Pass. What should I do?
Your City Pass has been lost or stolen? Apply to us for a new City Pass. Please mention in your application whether the pass was lost or stolen, since we register the reason for your application for a new City Pass. You don't have to report the loss of theft of a City Pass to the police.
I've lost my bicycle. What should I do?
Start checking at verlorenofgevonden.nl from the day it went missing. We place a photo and description of any bicycles which were wrongly parked, or bicycles which were left unused for a long time in a public space, and whose owner is unknown, on this site. The site is updated every weekday.
Have you found your bicycle on the lostandfound.nl site? You can pick it up at the bike depot. The depot is open on weekdays from 9 a.m. to 3.30 p.m. The address is Vestdijk 147 in Eindhoven. You can phone 06 55 40 55 85 or just pop in during opening hours.
Picking up your bicycle
Are you coming to pick up your bike? Make sure you have your identity document and the key to the bike or the padlock with you. That’s your proof that the bike is yours.
You pay 20 Euros in administration costs for picking up a bike that was wrongly parked, and 20 Euros for a bike that was left in the public space for a long time. You can only buy back your own bicycle, and the bike depot can only accept debit card payments, no cash.
If your bike has been stolen, you should always report it to the police at www.politie.nl
If I have any questions, what should I do?
Do you have any questions, or would you like more information? Phone 06 55 40 55 85 or send an e-mail to email@example.com
Would you like more information about cycling in Eindhoven? Go to the ‘cycling in Eindhoven’ page.
My pet is missing. What should I do?
If you have a missing or runaway pet, phone the Amivedi centre in Eindhoven, at 0800 844 04 60. Amivedi collects all reports of animals missing and found.
When should I report something to the police?
A police report can be made either by telephone (0900 8844) or online at politie.nl.
This does not apply to the loss or theft of your passport, identity card or driving licence, which you should report directly to us.