Opening hours and addresses


Arrange online as much as possible

Corona has major consequences for the services on Residents' Square. In addition, we also have to deal with more sick people than usual. This means there are fewer employees to help you. And the waiting times on the phone can add up. Appointments and the processing of applications at Civil Affairs can take longer than normal. We do our utmost to provide the best possible service.

The number of visitors to Residents' Square is limited to a maximum. You can therefore not walk in with a question, as is normally possible with the municipality from the service point of view. We ask you to only come to Residents' Square if it is strictly necessary. See if you can postpone your visit, reschedule your appointment.

Residents' Plaza is open on weekdays. You are welcome  between 8.30 a.m. and 5 p.m. You can make an appointment by phone by calling 14 040. 



Have you come to collect the driving licence, passport or identity card you requested? For these matters, you can just pop in during opening times.

(Please note: an urgently requested passport or identity card can only be collected after 10.30 am). 

Step by step

  1. Make an appointment.
  2. Your appointment will be confirmed by e-mail.
  3. Come to Residents' Plaza (Inwonersplein) at the time agreed.
  4. Check in at the computer and take a number.
  5. Have a seat and wait until your number appears on one of the screens.