Opening hours and addresses

Step by step

  1. Make an appointment.
  2. Your appointment will be confirmed by e-mail.
  3. Come to Residents' Plaza (Inwonersplein) at the time agreed.
  4. Check in at the computer and take a number.
  5. Have a seat and wait until your number appears on one of the screens.

Due to the Glow festival, Residents Plaza will close at 6 p.m. on Monday 13 and Friday 17 November. Please bear this in mind when planning to pick up your passport, identity card or driving licence.

Residents' Plaza (in the Stadskantoor) is open on weekdays. You are welcome, without an appointment, between 9 a.m. and 1 p.m. Or make an appointment, then you are welcome between 1 p.m. and 4.30 p.m. On Monday and Friday evenings we are open till 7 p.m. (appointments only). 

Have you come to collect the driving licence, passport or identity card you requested? For these matters, you can just pop in during opening times. On Monday and Friday between 9 a.m and 7 p.m. On Tuesday till Thursday between 9 a.m. and 4.30 p.m.

For some matters, we can only help you if you have made an appointment beforehand. These include:

  • Registration of Non-residence (RNI)

  • Certificate of Non-residence (RNI)

  • Naturalisation, also voluntary

  • Moving from abroad

  • Marrying

Bezoekers van het Inwonersplein