Opening hours and addresses

Residents' Plaza is open on weekdays. You are welcome  between 8.30 a.m. and 5 p.m. Please do make an appointment. You can schedule an appointment online. To make an appointment by phone, please call 14 040. 

The opening times for processing a number of products and services at Inwonersplein have been temporarily expanded. Now, you can pop in without an appointment on Monday from 17:00 to 20:00 and on Saturday from 9:00 to 12:00. More information on Expension of openingtimes Inwonersplein.


Have you come to collect the driving licence, passport or identity card you requested? For these matters, you can just pop in during opening times.

(Please note: an urgently requested passport or identity card can only be collected after 10.30 am). 

Step by step

  1. Make an appointment.
  2. Your appointment will be confirmed by e-mail.
  3. Come to Residents' Plaza (Inwonersplein) at the time agreed.
  4. Check in at the computer and take a number.
  5. Have a seat and wait until your number appears on one of the screens.